What To Do When the Heat Goes Out

Call it Murphy’s Law, or maybe just a little misfortune, but we sometimes see heat pump issues in Greater Richmond during the cooler months, when they’re necessary to keep you comfortable. While you know the team at Herman Allen Plumbing, Heating & Cooling will forever be there ASAP when you ask for us for a heat pump repair, there are some things you can do to confirm that a repair is needed and save yourself some money if it’s not. We’ve gathered this checklist of things to try before you give us a call.

  1. It may sound strange, but make sure everything is set to “on”. We’ve been to several calls only to find the thermostat or the heat pump itself is switched off.
    • Inspect your thermostat to make sure it’s on, switched to the correct temperature and isn’t fixed to cool.
    • Then try changing the battery, if it has one.
    • If everything looks correct, check your furnace switch (check your manual if you’re unsure where it is) and inspect your fuses and circuit breaker.
    • Make sure your gas is on.
  2. If the furnace still hasn’t turned on, return to your thermostat.
    • If it’s a programmable model, confirm that it’s revealing the correct time. If it thinks it’s morning when it’s really night, it may not turn your heat on because it doesn’t know you’re home.
  3. Is an impasse causing your furnace to not work?
    • Examine your air filters to confirm they’re not clogging things up.
    • Do you have any blocked ducts, vents or cool air entries?
    • Are all supply registers accessible?
    • Is your exhaust flue open?

If you’ve moved through this checklist and you’re still without heat, call Herman Allen Plumbing, Heating & Cooling at 804-302-6657 or schedule an appointment online and we’ll get your home back to the toasty and cozy place it should be.

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